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7 ways Process Bliss supports business process re-engineering
You’ve probably heard a lot about IMPROVING processes, but have you heard about RE-ENGINEERING them?
Business process re-engineering (BPR) is all about how to make your business run as efficiently as possible by completely re-thinking your current processes. The idea originates from the 90s, when Michael Hammer and James Champy published a book called ‘Reengineering the Corporation’. In it they say:
To make the process most efficient, the power to make decisions regarding it should be given to the people performing the process and any unnecessary control systems should be eliminated.
Ok, so BPR is a pretty radical thing to consider – it’s not about tweaking one thing, it’s about changing EVERYTHING.
That doesn’t mean it has to be scary. At its core, BPR is about:
People: because they’re the clever ones. They run your processes everyday so they know where things are broken, and have some ideas on how to fix it.
Technology: because to stop yourself getting in this mess again, you need a tool that will manage your processes on an ongoing basis, so you continue to improve.
7 ways Process Bliss helps you embrace BPR
1) It documents all the process templates for the new way your business operates.
2) All the information needed to complete each step is stored with the process, which makes it useful and more likely to become part of business-as-usual activity.
3) Steps in the process can be assigned to people in your team, other departments or third-parties to boost collaboration.
4) Everyone is encouraged to provide constant feedback on how processes can be improved. You can then review this feedback and makes changes as necessary.
5) Users can bypass steps – even those marked as ‘essential’. That’s because it’s more important to capture why something can’t/won’t be done so you can improve, rather than force users to just tick a box.
6) By restricting access to your central process template, you can be reassured that process erosion doesn’t creep in over time as people try to tweak the steps.
7) A simple report shows every instance that a process has been run from a template, which is great for compliance and auditing purposes.