Process Bliss helps startup Better Wealth Management scale by enabling operational excellence
Better Wealth Management is an experienced independent financial advice company. Through their tried and tested process they pride themselves on understanding their clients’ financial situation to advise them on the best investment strategies. With an ambitious plan to introduce their services to new clients in the South of England they were looking for a system to manage their operations seamlessly. Aligning with their promise to make the complicated uncomplicated, the simplicity of Process Bliss made it the ideal solution to keep on top of their heavy workload.
Although Better Wealth Management started life as a new Independent Financial Adviser in May 2019, they are by no means novices to the industry. With over 30 years of financial advice, inheritance tax, estate and retirement planning experience, Better Wealth Management helps its customers plan for and realise the financial future they desire.
As a new company, Better Wealth Management needed to set up all their organisational practices, but found that the back office system they were using wasn’t sufficient for their needs.
Difficulty keeping track of work
In an established business, monitoring everything that’s going on is hard enough, but it’s doubly tricky when you’re a startup that’s still finding its feet. To ensure they provided the best service to their clients while managing activities across accounts, payroll and paraplanning, Better Wealth Management needed a system to keep track of everything on their task list.
Lack of a workflow system
Having disregarded their previous industry specific back office system for not meeting their requirements, Better Wealth Management had resorted to using spreadsheets and diary notes while searching for a replacement. Not having software to manage the repeatable workflows they needed was starting to negatively impact their productivity and risked that important details would be missed.
Process Bliss is software that enables you to map out all your processes and ensure that they are performed the same way by everyone, every time. The simple tool allows teams to document, execute and improve everyday repeatable processes, making sure everything gets done.
Through Process Bliss, Better Wealth Management gained the organisation that was missing from their operations.
Lauren Hudson, Office Coordinator, explains why she chose Process Bliss:
“I knew we needed some kind of workflow with the capability to set reminders and make notes. Process Bliss fit the bill perfectly.”
Confidence about compliance
Process Bliss keeps records of exactly what was done and when as well as allowing you to upload files and supporting information. When reviewing cases or client journeys, it’s now simple for Better Wealth Management to audit against their various compliance requirements.
“It has proven to be helpful when I need to go back and check something I have done in the past, rather than rely on memory.”
Using Process Bliss has made it easier for Better Wealth Management to keep on top of their work and therefore spend more time with their clients and scale their new business.
“It’s meant I can work faster because all of the information is in one place.”
Peace of mind
Being able to create defined templates of the various processes ensures that nothing is forgotten. The Better Wealth Management team feels reassured that everything is being tracked, and the visibility that Process Bliss provides means there’s no need to constantly ask for in person updates.
“I am a lot less stressed. I no longer need to keep upcoming tasks in my mind because I know that it’s all in the Process Bliss system and nothing will be missed.”
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