HRCentral looks to improve control of day-to-day business activities with the help of Process Bliss

HRCentral helps to reduce the pain of managing HR by providing outsourced functions to companies to save both time and stress. A rise in clients, driven by their high levels of service, has spurred them on to expand the business. However, in order to expand, they’ve identified the need to document their own internal processes first, and regain control of their daily activities. This is where Process Bliss helps.

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HRCentral was founded in 2006 by Rebecca Woolmington, using her now 20 years of expertise within HR to create a service that alleviates stress to SMEs by managing their HR needs. The business grew to become a success through the ambition of Rebecca and is now leading a business that operates throughout the Thames Valley area, offering HR consultancy and audits with a growing team that prides themselves on offering a high level of customer service.

The challenge

Training new employees

With the team expanding rapidly, it’s imperative that new employees are brought up to speed as quickly as possible with minimal disruption to business. With plenty of complex systems for people to get their heads around, it’s typically taken up a lot of the team’s time to get their new colleagues trained and ensure they’re meeting the required standards.

Maintaining a high level of customer service

The team pride themselves on providing a high level of service, but nothing is in place to ensure processes are performed the same way every time. There is the worry that things could be missed or employees could be following a process that misses out vital steps. This has caused concern for Rebecca who wants to keep their great reputation and ensure every employee is delivering what has been promised to prospective clients.

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The solution

Process Bliss is software for process enablement. It enables you firstly to map all your processes and then ensure that they are performed the same way by everyone, every time, it means that your business is capable of running without you – freeing you up to get back to the things you really enjoy. 

With their goal to expand while maintaining a high level of customer care, HRCentral wanted to improve internal processes and communication to ensure employees could work more efficiently while achieving the highest standards. Process Bliss provides the ideal platform to achieve this.

Rebecca Woolmington, MD of HRCentral said,

It’s so easy to use. Process Bliss gives me control back of my business by knowing that everything is being done correctly, every time. We need to standardise our own processes, especially as we recruit new staff. Process Bliss is the best tool for that.”

The Results

Quicker to train new members of the team

Process Bliss has made it is easy for HRCentral to bring new starters up to speed quickly. Every business process is clearly documented and staff have everything they need to learn and perform tasks the right way, every time.

“Members of the team can use a process and get a new starter set up with everything they need in just a few easy steps. It’s a great training tool”.

A rise in productivity and quality

The HRCentral team are working more efficiently than ever and have seen a sharp rise in productivity.

“I’m using it for invoices, recruitment, time-sheets, checking tasks are being completed and it’s helping us in our process to re-organise our internal filing system for our business.”

Make best practice repeatable

Create & share easy to follow process templates detailing everything teams need to know

Ensure everything
gets done

Execute workflow as team checklists with dependent dates and clear owners for each step

Gain clear
progress visibility

View in one dashboard all Task progress, what is overdue and what is on track

Raise & resolve

Communicate, @mention & resolve issues as a team, keeping a record of everything discussed

Save time with integration

Integrate & automate with over 2,000 applications including your CRM, email & finance software

Constantly improve

Track & resolve Template feedback, review workflow analytics & record 'why not done'

Centralise process & procedures, execute workflow, manage tasks - see everything run like clockwork