Reduce the cost and complexity of quality,  compliance and audit management.

Outstanding.

Process & Policies

Centralise your policies, processes & procedures in a secure platform with the easy to use drag & drop template builder

Audit Management

Create, execute & track completion of internal audits with supporting evidence, including CQC & ISO

Continuously Improve

Resolve & resolve incidents and collaboratively improve, with a full audit trail of all activity for compliance

Process chaos creates cost and inefficiency

63% of SME staff are not clear about their company’s processes.

Traditional process documentation can be static, disjointed and at worst, unused – compliance becomes a burden and creates cost.

Process Bliss makes it easy, and helps you grow

Eliminate the chaos. Integrate process & workflow to improve compliance and simplify your audits. 

Improving communication, quality and effectiveness creates a business platform that can scale.

Process & Policies

One central accessible library

Collaborate, create, publish & share
Documents, data & flowchart support
Permissions based folder structure
Pre-built Template library

Workflow

Deliver operational visibility

Execute as dynamic Task checklists
Report on progress & status
Improve with continuous feedback
Integrate & automate 3,000+ apps

Compliance

Reduce cost of compliance

e.g. CQC, ISO, GDPR, HSE, MFID2, FCA
Policy acceptance & Audit Templates
Evidenced audit trail of all activity
Record process success & failure

Process Bliss makes it easy, and helps you grow

Centralise process, policies & procedures

Have everything staff need to know in one secure, permissions based location.

Assign policies as Tasks for employees to read & accept, to help meet compliance.

 

Create Audit templates and assign as Tasks

Automatically schedule recurring audits and assign as Tasks, notifying staff to complete.

Upload evidence, capture data and timestamp all activity, creating issues to resolve if found.

When a Step is ticked as non-compliant this feeds into an overall % performance score for that Task.

Track multiple audits in one view

See what has been completed, when, and what is overdue.

Highlight non-compliance, and raise as issues to resolve as a team.

Gain dashboard operational visibility

Create & share configurable reports that can be viewed as Dashboards, giving you a real-time view of progress across multiple audits & workflow.

Services & software to certify & systemise your business

1

Vision

“What does success look like?”
Define & agree goals with senior leadership team to align all areas.

2

Gap Analysis

“How far away are we?”
Initial gap analysis to output  a readiness report & recommended next steps.

3

Implement

“Creating success as a system”
Implementation & training, with support as required based on internal resource availability.

4

Certification

“Good to go”
If required, we will introduce your organisation to an appropriate 3rd party assessor to gain official certification.

5

Value

“Develop and grow”
Certified and systemised,  continue development by integrating wider business process into your system.

Process Bliss will work with you at every step in your journey to deliver a compliant, systemised business optimised for your next stages of growth.

Make best practice repeatable

Centralise & share your process, procedures & policies detailing everything teams need to know

Ensure everything
gets done

Execute as Task workflow checklists with dependent dates and clear owners for each step

Gain clear
progress visibility

View in one dashboard all Task progress, what is overdue and what is on track

Raise & resolve

Communicate, @mention & resolve issues as a team, keeping a record of everything discussed

Save time with integration

Integrate & automate with over 2,000 applications including your CRM, email & finance software

Reduce cost of compliance

Manage audits, track process success and record ‘why not done’, with audit trails and timestamps throughout

See everything run like clockwork.

Frequently Asked Questions

Tell me more about the ISO services Process Bliss provides.

The consultants Process Bliss provides to work with you on your ISO Certification journey are experienced specialists in business process and business process mapping. Typical consultant certifications include;

  • Chartered Management Institute Level 7 Diploma in Professional Consulting
  • IRCA certified Lead Auditor
  • QMS Internal Auditor
  • GASQ Certified GDPR Practitioner
  • TPMA Certified Training Practitioner
  • LCS Lean Foundation (Yellow Belt)

Our consultants will work alongside you as a process facilitator, to help ensure your own efforts are as efficient and effective as possible. Each organisation’s goals of ISO Certification and the steps they need to take them are different – we understand this and recommend a bespoke implementation plan for each client.

How does Process Bliss support CQC regulations?

Process Bliss helps care providers manage services and audits to simplify the CQC inspection process – and help make ‘Outstanding’ an easier objective.

CQC looks for evidence that the services you provide are;

  • Safe
  • Effective
  • Caring
  • Responsive
  • Well-led

Process Bliss is flexible enough to manage your assessment processes and audits specific to how you operate – which means compliance becomes easier and lower cost to manage, and not a burden.

What else can Process Bliss help manage?

In Process Bliss you can create, centralise and execute all of your business process and workflow, no matter how big or small. Every business function has repeatable activities including HR, finance, operations and customer success,  that are important to their success.

Areas where Process Bliss offers immediate value are where key business process is currently being tracked by spreadsheet, or email – or not at all. This might be customer onboarding, tracking service issues or hiring new employees.

Process Bliss assists with compliance in order to show that processes exist, are maintained, and are followed – with a full audit trail.

What product features does Process Bliss software have, so we're clear?

There are many features to Process Bliss, we highly recommend booking a demo to understand how they can work for your business use case.

Features overview:

Process

  • Powerful drag & drop process flowchart builder
  • Decisions & branching logic
  • Attachments and picture preview
  • Pre-built Template process library
  • Forms & data capture
  • Process feedback

Workflow

  • Task management
  • Notifications & Activity Feed
  • Task Schedules & Recurring Tasks
  • Resolvable comments & @mention
  • Team checklist execution
  • Task/Step quick reassignment
  • Report on progress & status

Reporting

  • Process Analytics
  • Workflow Template RAG progress reports
  • Business wide task activity reporting
  • Operational dashboards*

Compliance

  • Permissions based folder structure
  • User management & permissions
  • Full Audit Trail of all activity
  • Time-stamped and recorded

Integration & Support

  • Automation & integration with 2,000+ applications using Zapier
  • Live Chat & Email support
  • Implementation assistance
  • Remote video support
  • Premium Support & Managed Service options
  • Mobile application (iOS & Android)
  • Hosted on AWS
What makes Process Bliss different?

Our difference is central to our ethos – that people are smarter than process. Rather than have process create conflict, people should be engaged in working together to improve the workflow that makes a business successful.

For process to become successfully embedded, the ability for ‘doers’ of process to own or easily feed back and improve the very activities that they perform daily themselves.

  • It requires a system that is simple for everyone to collaborate in
  • Provides clear flowchart visuals so process workflow can be understood
  • Allows easy feedback on process improvement
  • Show you when something can’t be done, including the reason why – so it can be fixed.

Process Bliss includes these feedback loops for a reason. We want your teams to be engaged and motivated to help improve how your business operates, because an engaged and motivated team that knows exactly what to do will always succeed. By having motivated teams working together on your ISO journey, you can be assurred of success.