Leadership Briefing | LIVE BULLETIN
ISO Compliance & Value in 2021
Who, what & how of ISO
CEO Interview: Journey & Learnings
Five pitfalls of ISO implementation
“How do you implement and manage ISO certification while creating value?”
As a global standard, ISO certifications offer significant value, but also challenges if not approached correctly. In this live broadcast, Paul Elson-Vining will discuss ISO positioning and pitfalls in 2021, while interviewing CEO Alister Esam for key takeaways from his ISO journey.
- ISO implementation in a post-brexit market
- CEO interview on the why and how, and learnings
- Five pitfalls of ISO certification and how to avoid
Expected attendees are senior leadership in businesses with 50-500 employees, who are evaluating the value, implementation and management of ISO certification.
Lead speaker: Paul Elson-Vining
Managing Director, Process Envision
Paul Elson-Vining has over 15 years of experience of process experience with more than 100 Business Process Management (BPM) implementations globally.
A recognised authority on process, he regularly speaks on the future of workforce engagement and business efficiency as a combined strategic initiative.
Certifications include CMI Level 7 in Professional Consulting, IRCA certified Lead Auditor, QMS Internal Auditor, GASQ Certified GDPR Practitioner, LCS Lean Foundation.
CEO interview: Alister Esam
CEO, Process Bliss
Alister Esam is a successful entrepreneur and investor, having bootstrapped his fintech software business eShare to international status operating in over 40 countries and servicing 20,000 board directors, before successfully exiting in 2018.
He now invests in a variety of startups, with the common theme of ‘helping businesses run better’.
Alister highlights the importance of systemising a business and empowering employees to take action as critical to the success of an organisation, with ISO certification integral to this strategy.
Virtual Workshop | Customer Success Innovators
5 New Year Resolutions to avoid process breaking your onboarding
“Only 1 out of 26 unhappy customers complain. The rest churn.” Kolsky
Brilliant customer onboarding is a critical aspect of consistent revenue growth, however with 90% of customers suggesting companies ‘could do better’ there is clearly room for improvement.
- Why is customer onboarding so difficult?
- Virtual breakouts for discussion and networking
- How to drive consistent revenue growth
- Five onboarding insights to implement in 2021
Improving motivation & productivity (even now)
However these times are impacting your business, keeping staff motivated and business efficiency high is paramount.
- Avoid the ‘Cycle of Demotivation’
- People are smarter than Process
- Five key learnings for growth and profitability
- Network with founder peers
Attendees of this meeting should expect a fresh perspective on business management, inspiration on potential action to take, and the opportunity to extend their network with their peers.
5 lessons to help your Financial Services business grow
(even in the new normal)
However these times are impacting your business, keeping client satisfaction and business efficiency high is paramount. Ultimately, the business should run like clockwork even when you are not involved – how is this achieved?
If you are looking to optimise your business, keep staff motivated and increase productivity, this webinar will provide the inspiration for your next steps.
Furlough – what are we learning?
Getting your business “process fit”
Our webinar will help you understand how your business can be prepared for the next major crisis & provide next steps you can take today.
In this webinar we will:
- Discuss common issues that businesses have faced over the past couple of months
- Show how you can use Process Bliss to prepare for future lockdowns, working from home and handling the activities of furloughed staff
- Share some easy next steps you can take today to help you be better positioned for any future crisis