4) You say Process Bliss creates process for me, how does it do that?
Your processes don’t have to be perfect when you first create them in Process BIiss. In fact it’s better if they aren’t. As people perform the processes they can add suggestions and feedback in a controlled way so every time a process is performed it improves without you having to think about it.
You can either do this by collaborating on the template, or you can control it by allowing employees to suggest ideas which can then be accepted or rejected.
5) What help is there to get started?
We consider ease of use far more important than features that nobody ever uses. Process Bliss has been designed to be intuitive and easy to use. Our in-platform tooltips feature provides all the help you need to get started. It prompts you to complete steps when you build your first process. The feature can be disabled once you are up and running. We also have a collection of articles in our support centre and videos on YouTube. Alternatively, we’re more than happy if you’d prefer to book a demo. And if you ever get stuck, you can talk to our team using the chat icon in the bottom right-hand corner of the screen.
6) Can I assign tasks or steps within a task to other people?
Yes. Processes work best when people collaborate. When tasks are created from templates they are performed the same way each time. The whole task can be assigned to one person, or individual steps within the task assigned to relevant people. When this happens, Process Bliss notifies them by email to say what the task is and when it needs doing by. The person can tick the tasks off as they are completed or provide a reason why they can’t be done. You can check on their progress by viewing the report.
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7) How much does it cost?
Trialling new software is a headache, which is why we offer five free users, with full functionality, forever. If you want more than five users, you simply pay on a per-user per-month basis. Alternatively, if you decide to pay annually, you get two months free. Click here to see our pricing.
8) What's available in the market already?
Business process software is not a new concept, there are plenty of solutions out there all with clever and sophisticated functionality. Process Street, Kissflow and Pipefy are big players in the market. If you have the time to invest, these products all provide a similar end result. But let’s face it, with our busy working lives, who has the time to learn complex new software? That’s where Process Bliss’ simplicity kicks in. Employees can get to grips with it quickly; setting up your processes, reassuring you that things are being done and making improvements along the way.
9) How did Process Bliss come to be?
Process Bliss was founded by entrepreneur Alister Esam after he struggled to find an effective software solution to help his previous business manage its processes. He became passionate about process after reading the business book ‘Traction’ by Gino Wickman. The book has an entire chapter dedicated to process, where Gino’s premise is ‘nothing can be fine-tuned until it’s first consistent’. In it he urges business owners to ‘understand the handful of core processes that make up your unique business model’ and ‘make sure that everyone in your organisation understands them, values them and follows them’.
It sounded simple enough, so Alister set to work on achieving these aims. Along the way, he found that the problem wasn’t necessarily in identifying the processes, it was making sure they were being followed and improved. As CEO, Alister was becoming tired of constantly checking up on people to see if things were being done. He didn’t want to force his employees to follow process, he wanted them to get behind it, so, with their help, he set about designing a usable software solution to manage process for him. And Process Bliss was born. Alister eventually sold his previous company, setting Process Bliss up as a company in its own right. He is now dedicated to making process simple to manage for other SMEs.
Got more time? Pull up chair, grab a cuppa and read the full story here.
10) Who uses Process Bliss and what do they use it for?
Our users typically come from many different industries, all with difference use cases. However, when we talk to our customers, common themes emerge. For example, CEOs tell us they use Process Bliss to give them visibility of all their business processes; they typically set up templates for each of their key departments. Operations Managers tell us they use it to help them identify bottlenecks in process and to facilitate process improvement. Heads of departments tell us they use it to make sure that important steps are not forgotten and it acts as a training aid. Those responsible for performing the steps in processes, tell us it is useful because it provides them with all the information they need to do their job well and it enables them to feedback on steps that they feel are either redundant or need improving.
Tell us what you use it for, we’d love to know! Use our live chat feature to start a conversation with one of the team.
Still have more questions?
We hope to have answered all your questions here, but if you have more- great! Here are some more ways to get in touch.