Knowledge Centre

Add image below How bug reporting improves your software development process In June of 1996, the space rocket ‘Ariane 5’ exploded under a minute after its launch. After the incident, it was discovered that the fault occurred due to a bug in the on-board...

Add image below Why customer experience must always begin with onboarding ‘First impressions count’ is an old adage in life that is arguably truer in business than anywhere else. In our personal lives, we are generally prepared to give people a second...

Add image below SMEs must look to process to avert summer holiday working A summer holiday used to be viewed as something that was if not sacrosanct, then an earned and essential way for employees to unwind and recharge their batteries. The introduction...

Add image below Things to think about...when hiring an agency According to Marketing Week, just 8% of brands are 'very satisfied' with their agency partners.  A crazy statistic when you consider how important the job is you’re asking them to perform. So...

Add image below Things to think about...when creating a press release Sitting down at their desk and sipping from a freshly brewed mug of coffee, journalists open their inboxes to find over 300 emails waiting for them. This happens every morning. So it’s...

Add image below Things to think about...when updating your website With 1.95 billion websites, the Internet is a crowded space. And with Google processing over 7 billion search queries a day worldwide, it’s a noisy place too. Standing out and being seen...

Add image below Things to think about...when hosting a webinar Webinars are growing in popularity and it’s easy to see why… Research suggests that on average, webinars are attended by 148 people - and that accounts for about a third of the total number...

Add image below   What is process mapping? And how does it benefit your business? What are the activities, which if you stopped them, would make your business come to a halt? Because these activities form your core processes; the things that...

Add image below Making Tax Digital: a process for submitting your VAT return online The introduction of Making Tax Digital (MTD) in April has changed the way UK businesses submit their taxes. If your business is VAT registered and above the £85k...

Add image below Why sales managers should never micromanage No-one really likes being told what to do in the workplace. Most of us don’t have a problem with being asked to do something by the boss – that’s part and parcel of working life – but having...