Knowledge Centre

Add image below Why customer experience must always begin with onboarding This article is part of our Process 101 guide.‘First impressions count’ is an old adage in life that is arguably truer in business than anywhere else. In our personal lives, we are...

Add image below Things to think about...when hiring an agency According to Marketing Week, just 8% of brands are 'very satisfied' with their agency partners. A crazy statistic when you consider how important the job is you’re asking them to perform. So...

Add image below Things to think about...when creating a press release Sitting down at their desk and sipping from a freshly brewed mug of coffee, journalists open their inboxes to find over 300 emails waiting for them. This happens every morning. So it’s...

Add image below Things to think about...when updating your website With 1.95 billion websites, the Internet is a crowded space. And with Google processing over 7 billion search queries a day worldwide, it’s a noisy place too.Standing out and being seen...

Add image below Things to think about...when hosting a webinar Webinars are growing in popularity and it’s easy to see why…Research suggests that on average, webinars are attended by 148 people - and that accounts for about a third of the total number of...

Add image below   What is process mapping? And how does it benefit your business? This article is part of our Process 101 guide.What are the activities, which if you stopped them, would make your business come to a halt?Because these activities form...

Add image below Making Tax Digital: a process for submitting your VAT return online The introduction of Making Tax Digital (MTD) in April has changed the way UK businesses submit their taxes. If your business is VAT registered and above the £85k...

Add image below Why sales managers should never micromanage No-one really likes being told what to do in the workplace. Most of us don’t have a problem with being asked to do something by the boss – that’s part and parcel of working life – but having...

Uber Eats fake takeaway highlights the need for process in onboarding Food delivery apps and services such as Deliveroo and Uber Eats have become hugely popular, both here in the UK and in countries all around the world. People choose and pay for their...

Add image below Workplace Transformation for the next generation workforce To keep up in the ‘digital-first’ world, organisations are increasingly undergoing Workplace Transformation to enable the next generation workforce to operate effectively and...

Add image below Don’t let process stop you being Agile This article is part of our Process 101 guide.Agile is an approach that was originally created for software development. The idea behind it was to encourage cross-functional collaboration, and to...