Following up a viewing

Property - Process Bliss

A step-by-step guide to help estate agents follow up viewings

1Add any feedback received during the viewing to the file record

Importance: Essential

2Diarise a follow-up phone call

Importance: Essential

Schedule a call to the applicant to get further feedback after an agreed timescale.

3Call the applicant to get further feedback and add to the file record

Importance: Essential

3.1Encourage an offer where the feedback is positive

Importance: Essential

3.2Suggest any alternative properties to view where the applicant has decided not to offer

Importance: Optional

4Include the viewing feedback in the weekly summary report to the vendor

Importance: Essential

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