1Add any feedback received during the viewing to the file record
Importance: Essential
2Diarise a follow-up phone call
Importance: Essential
Schedule a call to the applicant to get further feedback after an agreed timescale.
3Call the applicant to get further feedback and add to the file record
Importance: Essential
3.1Encourage an offer where the feedback is positive
Importance: Essential
3.2Suggest any alternative properties to view where the applicant has decided not to offer
Importance: Optional
4Include the viewing feedback in the weekly summary report to the vendor
Importance: Essential
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