Process Management
Help teams get it right, every time

Create a central home to run your business like clockwork.

76% of SME leaders recognise they do not manage process effectively, while nearly two thirds of employees are not clear about company process. As a result, they effectively operate without them which can lead to errors, micromanagement and lost revenue.

  • Consistent service means happier customers
  • Employees feel empowered and valued
  • New staff are more effective, faster
  • Key staff are freed to focus on growth.

Process Bliss ensures employees operate with the knowledge and tools they need to be effective and you the visibility that the business is running like clockwork.

 

Gain insight to improve efficiency

The life of a process might start in your head, and should make it to paper – but to bring value to your business it needs to be more than a PDF.

With Process Bliss, you can turbo charge your workflow processes with clear owners for each step, dynamic due dates, attach files and pictures, even request information as a process is run through as a collaborative checklist. Processes continue to evolve, with visibility & inbuilt feedback capability on where to improve.

Creating a centralised process library on how your business operates is critical to ensuring your employees can flourish in their roles.

 

 

Understand what is working, and what needs improvement

If you don’t track where steps aren’t being completed, you cannot see where improvements need to be made.

Process Bliss allows a step to be recorded as ‘not completed’ and the reason why. Perhaps information wasn’t available or the process itself needs improvement. However, this means the overall objective of a happier customer or issuing a candidate offer out quickly can still be achieved. You can even see all step success and feedback from a single dashboard, making continuous improvement much easier to achieve.

Understanding process quality and how to improve is vital for the ‘doers’ of process to help you evolve the business.

Combine three core requirements to run like clockwork

One central home for all process

  • Simple yet powerful process builder
  • Branching logic & attachments
  • Onboarding & training
  • Pre-built Process Library

Deliver operational visibility

  • Easily run through a Task checklist
  • Report on progress & status
  • Improve with continuous feedback
  • Integrate & automate with Zapier

Support compliance with confidence

  • i.e. ISO, GDPR, HSE, MFID2, FSA, FCA
  • Verify training of specific processes
  • Evidenced audit trail of all activity
  • Validate process & workflow quality